I hate talking on phones. It makes it really hard to see the words. I can’t see any written letters or look at a person’s face or even see images related to the words. I have to translate the sounds into visible symbols with no help at all.
So, today I was trying to get through the customers service phone line with my bank. The computer voice part where I had to input my date of birth and so on was okay, but when I got to a real person to check my balance, I drew the unlucky and seemingly ubiquitous triad of a deep voice, a thick but unplaceable accent, and an inability to speak above fifty decibels. Even though I’d locked myself in a quiet room in a library, I couldn’t understand the guy. It got to where I had to repeat back my hearing of every thing I thought he had said. It was three minutes total, maybe, and I felt more exhausted than I did the last time I had to read one of Fowler’s diatribes.
If there is an app that will subtitle phone conversations for people, I will have to get an iPhone. I just can’t handle for any significant amount of time the auditory processing necessary to function as an American adult, and that’s a problem.